Keynotes and Speakers for ITx 2018
Manager Life Events Services, Department of Internal Affairs
Clare Toufexis is the Manager Life Events Services at the Department of Internal Affairs, the lead agency for the first two Life Events.
Service delivery is moving away from simple supplier relationships to ecosystems that connect people. Increasingly, people expect to ‘consume’ public services in the same way and to the same standard as when they interact with digital services in their everyday lives. The New Zealand government wants public services to be radically transformed for the benefit of all New Zealanders.
The first life event within the ecosystem that we focused on was the birth of a child. We wanted to make it easier for parents and caregivers to access relevant information and services for themselves and their babies from conception to early childhood, through the delivery of customer-centric, cross-agency digital tools and processes. It also establishes the digital identity for a child to use throughout their life.
This is a multi-agency initiative by:
Department of Internal Affairs (lead agency)
Inland Revenue
Ministry of Social Development
Ministry of Health
With guidance and advisory support from Plunket and the New Zealand College of Midwives.
Clare Toufexis, DIA, and Sanjay D'Souza, Catalyst, will cover the challenges of building the Life Events platform and the opportunties it presents for transformed service delivery.