ITx 2018 Speakers

Keynotes and Speakers for ITx 2018

Check back often - more speakers are being added regularly

Greg Sanker

CIO, Oregon Department of Administrative Services (USA)

Author of IT Change Management: A Practitioner’s Guide, Greg Sanker spend the first 25 years of his professional life at a Fortune10 technology company and is now CIO of an Oregon state agency. Greg's passion is leading people-focused change and he is regarded as one of the top 25 thought leaders in IT service management.

The human side of Digital Transformation

Thursday 9:30am - 10:10am, Keynote Presentation

“Digital Transformation” has become the single most overused phrase in the global IT industry.

But what does it actually mean for you? Will your job change in the next few years? Is Transformation just another name for what we've been doing for years?

This provocative talk by US-based CIO and IT Service Management speaker and author Greg Sanker takes a look at some challenging trends in the IT industry, and offers some sage advice for thriving in the digital economy.

How to think like a Customer for IT professionals

Friday 3:20pm - 3:50pm, itSMF Service Management conference (itSMFnz 2 Room)

Customers think differently about IT than IT professionals. Do your customers feel like IT doesn’t understand them? Want to help your team learn to think like your customers?

Dealing with customers is no longer the exclusive domain of Service Desk and Relationship Managers. At the speed of business today, it take the whole IT team to delivery customer-enabling IT Services.

Based on 30 years of being both an IT staffer and IT manager, this lighthearted session takes attendees to the other side of the fence for a revealing view of IT from the customers’ perspective, and gets them thinking the way your customers do.