ITx 2018 Speakers

Keynotes and Speakers for ITx 2018

Check back often - more speakers are being added regularly

Tristan Boot

Consultant, FortyTwo Consulting

As a customer focused Service Management Consultant, Tristan believes in keeping things simple and in the power of continual improvement. He thrives on developing effective communication, building relationships and getting everyone on the same page to drive results for the customer.

The Holy Grail - A Trilogy in 4 Parts

Friday 3:20pm - 3:50pm, itSMF Service Management conference (itSMFnz 1 Room)

With the DevOps Tsunami hitting us from all sides it would be easy to forget that there is still a place for good old service management practices, and in fact that they are potentially more important than ever. The trick is to lift ourselves out the mistaken idea that by doing incident and change management we're "doing ITSM" and delivering the benefits the business needs. We need to look elsewhere, and embrace some of the things we've put in the too hard basket, to deliver the secret sauce.