Keynotes and Speakers for ITx 2018
Pre-sales Engineer, Alemba
Jim Weaver has nearly 30 years of experience in IT. The last 11 years have been devoted to Service Management processes both inside and outside of IT. His passion for integration, automation and simplification is what brought him into this area and what keep him excited about his career. He believes a successful Service Management project starts by putting the customer first with a goal to exceed their expectations.
This presentation will take the form of a case study, detailing how the largest traditional grocer in the United States achieved success in going “paperless” by applying Service Management best practices to the major ITIL processes.