ITx 2018 Conference Programme

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The ITx 2018 Programme may change without notice

 

Service management in the digital world - VeriSM

Thursday 12:00pm - 12:30pm, itSMF Service Management conference (Room 4 (ManageEngine))

Change is never ending and the need for organisations to demonstrate agility across the entire business is increasing. Service management is no longer the total responsibility of the IT Department; a successful organisation must ensure that service is a whole of enterprise responsibility and is a capability that supports the creation and management of an organisation’s digital services.

Speaker

Lawrie Kirk

Business Development Management Australia and New Zealand, APMG International

Lawrie has over 35 years in delivering, consulting and training in programme and project management including the delivery of organisation maturity assessments. Advice has been provided on improving organisation capability and ensuring that business needs are clearly understood and realistic.