The ITx 2018 Programme may change without notice

Selfless Service - A Service Management mindset to improve User Experience

Wednesday 12:20pm - 12:50pm, itSMF Service Management conference (Room 3 (Momentum))

Organisations are investing so much in Self Service portals only to find that users prefer calling and email the service desk. Self Service portal adoption continues to be a problem in IT. If we hope to take Service Management to other departments in our organisations, customer experience becomes even more critical. How do we change the perception about the Service Desk with our customers and ensure we give them a consumerised experience?

Speaker